Account

Questions relating to account-management, can be answered here.

How can I change my subscription?
You can change your subscription via your personal dashboard. You can add or decrease the number of bags or bars of any flavour, and even add flav...
Fri, 1 Dec, 2017 at 9:08 AM
What are your shipping times?
After your order confirmation email, we will send you a tracking email. In this email (and on your personal dashboard) we will provide you with the tra...
Fri, 1 Dec, 2017 at 9:14 AM
Can I get a refund?
If you have any problems with your order you can contact us: Email us at support@queal.com Call us at +31 (0)10 669 0135 The chat window on the we...
Fri, 1 Dec, 2017 at 9:31 AM
How do reorders work?
Reorders of subscriptions automatically ship exactly one month after your previous order. If you order during the last days of the month (28th-31st) you ...
Wed, 3 May, 2017 at 4:51 PM
How do I login?
You can login to your account via this link. Here you can find your subscription, order history, address(es), and more.
Fri, 1 Dec, 2017 at 9:45 AM
How do I change my address?
You can change your address when you log in to your account through this link.
Fri, 1 Dec, 2017 at 9:49 AM