Account

Questions relating to account-management, can be answered here.

How can I change my subscription?
You can easily manage all aspects of your subscription through your personal dashboard on our website.  You have complete flexibility to add or decre...
Wed, 24 Sep, 2025 at 1:40 PM
What are your shipping times?
We will send you a tracking email after you receive your order confirmation email. We will provide you with the tracking information in this email (and o...
Wed, 24 Sep, 2025 at 1:43 PM
Can I get a refund?
If you have any problems with your order you can contact us: Email us at support@queal.com Call us at +31 (0)10 669 0135 We always look to make you a ...
Wed, 24 Sep, 2025 at 1:45 PM
How do reorders work?
Reorders of subscriptions automatically ship exactly one month after your previous order. If you order during the last days of the month (28th-31st) you ...
Wed, 3 May, 2017 at 4:51 PM
How do I login?
You can login to your account through the dashboard page on our website.  Once logged in, you'll have access to your personal dashboard where you...
Wed, 24 Sep, 2025 at 1:46 PM
How do I change my address?
You can change your delivery address by logging into your account dashboard on our website.  Once logged in, navigate to "My Queal" and then ...
Wed, 24 Sep, 2025 at 1:48 PM