Order Info

Questions relating to your Queal order, can be answered here.

How do I order Queal?
You can order Queal directly through our webshop, where we offer complete flexibility in how you purchase. Whether you're new to Queal and want to star...
Wed, 24 Sep, 2025 at 1:51 PM
What's in an order of Queal?
Your Queal order arrives with everything you need to get started. Each bag contains three complete meals worth of powder, so an order of 30 meals comes i...
Wed, 24 Sep, 2025 at 1:53 PM
My country isn't listed during check-out, what do I do?
If your country doesn't appear in the selection during checkout, we unfortunately cannot ship to your location at this time. We currently ship to mos...
Wed, 24 Sep, 2025 at 1:56 PM
When does my order arrive? Can I track my order?
We will send you a tracking email after you receive your order confirmation email. We will provide you with the tracking information in this email (and o...
Wed, 24 Sep, 2025 at 1:58 PM
I received Queal, but it's not for me. What to do?
If you have any problems with your order you can contact us: Email us at support@queal.com Call us at +31 (0)10 669 0135 We always look to make you a ...
Wed, 24 Sep, 2025 at 1:58 PM
Do I get a Queal-shaker bottle with my order?
The Taste Tester includes a shaker bottle. For all other orders, you will need to add the shaker bottle to your order manually.  If this is your fir...
Wed, 24 Sep, 2025 at 1:59 PM
Do you ship to packstations?
We use DHL in Germany, and ship to packstations there. We do not ship with the local post in Denmark, and can therefore not guarantee shipments to pac...
Mon, 24 Aug, 2015 at 9:28 AM
With what company do you ship in Germany?
We use DHL in Germany, so you can ship to a packstation there.
Mon, 24 Aug, 2015 at 9:29 AM
What is the minimum length of a subscription?
There is no minimum period for the subscription. You are free to cancel at any time, you can do this via your personal dashboard.
Fri, 1 Dec, 2017 at 10:04 AM
Is it possible to customize the Taste Tester?
No, the Taste Tester cannot be customised.  It comes as a pre-packaged box with a fixed selection of our most popular flavours. This standardised packag...
Wed, 24 Sep, 2025 at 2:01 PM