Order Info

Questions relating to your Queal order, can be answered here.

How do I order Queal?
Queal is available via our webshop. Here you can order everything from a Taste Tester to a full mix of different bags, bars and more. You can ...
Fri, 1 Dec, 2017 at 9:55 AM
Can I order different diet types in the same order?
Yes! This is completely possible. First, add the bags of the first diet type to your cart. Make sure they are in your cart before continuing on. Sec...
Wed, 3 May, 2017 at 1:08 PM
What's in an order of Queal?
An order has your specified amount of Queal packaged per day (three meals per bag).  An order for 30 meals will, therefore, arrive in 10 bags of Queal...
Fri, 1 Dec, 2017 at 10:00 AM
My country isn't listed during check-out, what do I do?
Currently, we ship to most countries in the world. Some areas of conflict are excluded from this list. Please note that for each country there may...
Sun, 23 Jul, 2017 at 2:01 PM
When does my order arrive? Can I track my order?
After your order confirmation email, we will send you a tracking email. In this email (and on your personal dashboard) we will provide you with the trac...
Tue, 21 May, 2019 at 8:29 AM
I received Queal, but it's not for me. What to do?
If you have any problems with your order you can contact us: Email us at support@queal.com Call us at +31 (0)10 669 0135 The chat window on t...
Fri, 1 Dec, 2017 at 9:31 AM
Do I get a Queal-shaker bottle with my order?
The Taste Tester includes a shaker bottle. For all other orders, you will need to add the shaker bottle to your order manually.  If this is your...
Wed, 3 May, 2017 at 3:06 PM
Do you ship to packstations?
We use DHL in Germany, and ship to packstations there. We do not ship with the local post in Denmark, and can therefore not guarantee shipments to pac...
Mon, 24 Aug, 2015 at 9:28 AM
With what company do you ship in Germany?
We use DHL in Germany, so you can ship to a packstation there.
Mon, 24 Aug, 2015 at 9:29 AM
What is the minimum length of a subscription?
There is no minimum period for the subscription. You are free to cancel at any time, you can do this via your personal dashboard.
Fri, 1 Dec, 2017 at 10:04 AM